FAQ's - Refund & Exchange policy


REFUND & EXCHANGE POLICY
We at Lotuk we work hard to provide quality socks that are meant to feel good and inspire.  You may be wearing them on the street or in the office. Either way, we want you happy with your socks.  

  • If you are not fully satisfied with your purchase for any reason, we offer a full refund or exchange within 30 days of you receiving your order on unworn products.  See below for details.
  • We cannot cover the cost of shipping on returned or exchanged products.

RETURNS FOR REFUNDS  

If you are not fully satisfied with your purchase for any reason, we offer a full refund or exchange within 30 days of you receiving your order on unworn products.  

Here’s what to do: If returning socks from inside or outside the US:

  • Click here and give us feedback
  • Package the socks and mail to:

Attention:  Lotuk, Inc

PO Box 827

Tacoma, WA 98402

  • The refund will be processed once we have received the returned merchandise.  Generally, this takes up to 72 hours upon receiving the package.
  • Your refund will be credited back to the original method of payment*.  However the amount of time it will take to process the refund will be different based on your bank.
  • The socks must be unworn.
  • We cannot take responsibility for any items lost during the return shipping.

*Please note that by using a prepaid credit card, the full refund will be credited to that specific card, so you need to keep the card in your possession.  However, read the fine print on the prepaid card before using because some of those cards cannot be reloaded, in which case we cannot credit your return.

EXCHANGE

We are currently not able to offer exchanges for purchased items. If you'd like a different design or size, then the best thing to do is to return your unwanted item(s) to us for a refund and place a new order.  See return for directions.

  • The socks must be unworn.
  • We do not take responsibility for any items lost during the return shipping.

ORDERS

Tracking your order is easy.  Simply go find the link on your shipping confirmation email.  On the day your order is shipped out, the email will be sent. Or, log into your account at Lotuk.com to check the status.

Changing your order is unfortunately difficult to do.  Because shipping is so fast paced, making changes is not possible.

PRODUCT IMAGE DISCLAIMER

Because each computer or telephone screen displays color differently, we can’t guarantee the accuracy of the actual colors on your screen.  Nevertheless, we use great colors on our socks and hope you love them.

Question?  Contact us at:  info@lotuk.com   We’d love to help.

DEFECTS

Once in a while a pair with a defect gets through our inspection.   If this happens, contact us at: info@lotuk.com.   We’re sorry for the hassle and want to make it right for you.

MANAGING YOUR ACCOUNT

Changing your account information is easy at any time by clicking My Account to access it.  Click here if you’ve forgotten your password.

Basic information like your order history, billing & shipping address, tracking your order can be found on your account.  Having a password will ensure you that you are the only one having access to your account.

OPENING AN ACCOUNT

To open an account, click My Account before ordering, or simply wait till you are prompted to do so when placing your order.  Creating an account is easy and safe and offers a quick way to place your order each time. This will also enable you to receive emails about your order & its tracking information.

ACCOUNT BENEFITS

There are a few benefits in setting up an account with us.  By customizing your shipping & billing preferences, you can order your favorite items quicker.  You will also receive importation information about your order and tracking your order. The best part is you will be the first to know when a new line of designs will drop!